bet link Privacy Policy

1 Introduction and Scope of Application

bet link is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") applies to the bet link website, mobile application, and all related services. By using this site or registering an account, you automatically agree to this policy.

The purpose of this policy is to clearly inform you which of your data is collected, why it is collected, and who can access it. bet link believes that transparency is the foundation of trust, so this policy is written in plain, easy-to-understand language.

For more details about our general terms of service, please read the Terms and Conditions page, which explains membership, deposits and withdrawals, and gaming rules.

2 What Information We Collect

2.1 Registration and Identity Verification Information

When creating a new account, bet link collects the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Chosen username and password (stored in hashed form)

2.2 Transaction and Financial Information

During deposits and withdrawals, your mobile banking account number (bKash, Nagad, Rocket, Upay) is recorded. The entire payment process is handled through the relevant mobile financial service provider, and bet link never stores your PIN or OTP.

2.3 Technical and Device Information

Information collected automatically while using the site:

• IP address and device type
• Browser version and operating system
• Cookies and session data
• Time of visit, page browsing patterns, and gaming activity

2.4 Communication Information

If you request support via live chat or email, a record of that conversation is kept and used to improve the quality of future support.

3 Purpose of Data Collection

bet link uses your information only for specific and legitimate purposes. The main purposes are described below:

• Account management: To handle membership registration, verify logins, and maintain account security.
• Financial transaction processing: To complete deposits, withdrawals, and bonus payments.
• Identity verification: To prevent fraud and confirm account ownership.
• Customer support: To resolve issues and improve service quality.
• Service improvement: To analyse user experience and make the site's services more effective.
• Promotional communications: To send messages about bonuses and offers, with your consent.

4 Data Storage and Security

4.1 Technical Security Measures

bet link uses industry-standard security technology to keep your personal and financial information safe. Every connection to the website is protected by SSL encryption, which prevents unauthorised access during data transmission.

• SSL/TLS encryption protocol active
• Passwords stored in hashed form — never in plain text
• Server-level firewall and access control systems
• Regular security audits conducted

4.2 Data Retention Period

All data is stored for as long as the account remains active. Even after an account is closed or deleted, financial transaction records may be retained for a set period due to legal obligations. Once that period ends, the data is securely deleted.

4.3 Access Control

Only authorised staff can view your information, and their access is limited to the minimum required for their role. All staff operate under confidentiality obligations.

5 Sharing Information with Third Parties

bet link may share information with third parties in the following limited circumstances:

5.1 Payment Processors

To complete deposits and withdrawals, the necessary transaction information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay. These organisations have their own privacy policies and operate independently.

5.2 Identity Verification Services

Identity-related information may be shared with the relevant verification service for the purpose of fraud prevention and member age verification.

5.3 Legal Obligations

Certain information may be disclosed when required by a court order, a lawful request from an investigating authority, or other legal process. In such cases, bet link provides only the information that is legally required.

5.4 Technology Partners

Some gaming-related data may be shared with game providers such as Pragmatic Play, PG Soft, JILI, Evolution, or Spribe, but only for the purpose of running gameplay services — not personal identity information.

6 Cookies and Tracking Technology

The bet link website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the site's functionality.

6.1 Essential Cookies

These cookies are essential for core functions such as maintaining login sessions, remembering language preferences, and security verification. Without them, the site cannot function properly.

6.2 Analytics Cookies

Analytics cookies are used to understand which pages are visited most often and where technical issues may exist. This information is analysed in aggregate and no individual is identified.

You can disable cookies through your browser settings, but doing so may limit some features of the site.

7 Your Rights

As a bet link member, you have the following rights regarding your personal information:

7.1 Right to Access

You can find out at any time what information bet link holds about you. You may contact the support team to request a copy of your data.

7.2 Right to Rectification

If any of your stored information is incorrect, you can request a correction. Some information can be changed directly through account settings, and the support team can assist with the rest.

7.3 Right to Erasure

After closing your account, you may request deletion of information that is not legally required to be retained. However, financial transaction records must be kept for a set period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or SMS messages, you can opt out at any time. However, important transaction-related messages will always be sent.

To learn more about responsible gaming and managing your own information, visit the Responsible Gaming page, which covers various ways to keep yourself protected.

8 Protection of Minors' Information

bet link strictly enforces a 21+ age policy. This platform is not intended for anyone under the age of 21, and their information is never knowingly collected.

Age is verified at the time of registration. If a member is found to be under 21, their account will be closed immediately and any collected information will be deleted.

9 Policy Changes and Updates

bet link reserves the right to amend this privacy policy as needed. In the case of significant changes, members will be notified by email or via a notice on the site.

Continued use of the site after any changes will be considered your acceptance of the revised policy. We therefore recommend revisiting this page from time to time.

For answers to general questions about this policy or any aspect of bet link, read the FAQ, where detailed answers to the most frequently asked questions are provided.

10 International Data Transfers

bet link's servers may be located in other countries. This means your information may be transferred to and stored internationally. In such cases, we ensure that appropriate data protection standards are maintained.

Industry-standard agreements and safeguards are in place for any international data transfers, consistent with the standards set out in this privacy policy.

11 Contact and Complaint Resolution

For any questions, requests, or complaints relating to this privacy policy, please contact the bet link support team. Our team provides assistance in Bengali and English 24 hours a day, 7 days a week.

We aim to provide an initial response to privacy-related complaints within 7 business days of submission.